Administration, Reporting & Troubleshooting
Purchases, margins, audits, corrections, and fixes
13 articles
Understanding the Purchases tab (Purchases Only)Learn what the Purchases tab shows and how to read supplier cost information.
Viewing profitability and commissions (per supplier)See your margin and commission by supplier to understand how profitable each booking is.
How the Audit tab works (tracking actions in a file)Understand how the Audit tab logs every change and who made it.
Correcting mistakes in a file (step-by-step)Learn how to fix common errors safely without losing data or breaking reports.
Why a service or invoice cannot be edited (rules & locks)Understand why certain fields or items in TravelMind are locked and how to handle it.
Troubleshooting import issuesSteps to follow if your booking doesn’t import correctly into TravelMind.
Troubleshooting payment or invoice errorsHow to fix common payment or invoicing issues in TravelMind.
System limitations & known behaviorsLearn about current TravelMind design limits so you can plan workarounds safely.
When to contact Admin or IT (escalation rules)Know when to escalate an issue and who to contact for support.
Understanding the status ‘DIR’ in TravelMindLearn what the internal ‘DIR’ status means and when it’s used.
GDPR basicsUnderstand your responsibilities when handling client data.
FSMA / VVD insurance sales rulesStay compliant when offering travel insurance to clients.
Troubleshooting TravelMind import issuesHow to resolve common import and sync problems between Atriis and TravelMind.