Administration, Reporting & Troubleshooting
Purchases, margins, audits, corrections, and fixes
15 articles
- Understanding the Purchases tab (Purchases Only)Learn what the Purchases tab shows and how to read supplier cost information.
- Viewing profitability and commissions (per supplier)See your margin and commission by supplier to understand how profitable each booking is.
- How the Audit tab works (tracking actions in a file)Understand how the Audit tab logs every change and who made it.
- Correcting mistakes in a file (step-by-step)Learn how to fix common errors safely without losing data or breaking reports.
- Why a service or invoice cannot be edited (rules & locks)Understand why certain fields or items in TravelMind are locked and how to handle it.
- Troubleshooting import issuesSteps to follow if your booking doesn’t import correctly into TravelMind.
- Troubleshooting payment or invoice errorsHow to fix common payment or invoicing issues in TravelMind.
- System limitations & known behaviorsLearn about current TravelMind design limits so you can plan workarounds safely.
- When to contact Admin or IT (escalation rules)Know when to escalate an issue and who to contact for support.
- Understanding the status ‘DIR’ in TravelMindLearn what the internal ‘DIR’ status means and when it’s used.
- GDPR basicsUnderstand your responsibilities when handling client data.
- FSMA / VVD insurance sales rulesStay compliant when offering travel insurance to clients.
- Troubleshooting TravelMind import issuesHow to resolve common import and sync problems between Atriis and TravelMind.
- How to determine VAT on travel sales (Step-by-Step Guide)This article explains how to determine the correct VAT treatment for any booking in TravelMind.
- Dashboards in TravelMindTravelMind dashboards for managers and agents. Showing data about your sales, margin and commission.