Imports usually happen automatically, but occasionally a booking fails or appears incomplete.
📌 Screenshot: [Import error example placeholder]
Typical causes
Wrong or missing PNR / PO / DNR number
Booking not yet ticketed or finalized in the external system
File type set incorrectly (e.g., “Group” instead of “Leisure”)
Connection delay between systems (can take several minutes)
Quick fixes
Double-check references
Make sure you copied the correct PNR / PO / DNR — no spaces or extra characters.Retry the import
In the General tab → “Services” → enter the reference again → click 🔍.Confirm booking status
Ensure the booking is “Issued / Confirmed” in Amadeus or BTN4U.Check if it already exists
Sometimes the service was imported earlier — look for duplicate lines.
If the import still fails
Note the PNR or PO number.
Add a short internal note describing the problem.
Contact Admin or IT with the details (see Article 9).
💡 Tip: For urgent files, you can manually add the missing service and later link it once the import works.