When bookings from Atriis don’t appear or update correctly in TravelMind, follow these steps to identify and resolve the issue:
🔍 Booking not found in TravelMind after import
First, search in TravelMind using the trip number from Atriis.
The booking often already exists under a different TM number (especially when re-imported).
🔄 Changes made in Atriis not reflected in TravelMind
TravelMind does not yet support automatic updates from Atriis.
If booking details were modified in Atriis, these must be handled manually by the team or Amadeus, not via TravelMind.
✈️ Split bookings not syncing
When a split is done directly in the airline system, it may not sync back to Atriis.
As a result, the booking cannot arrive in TravelMind and must be manually corrected.
⚠️ Duplicate imports (Amadeus + Atriis)
If both Amadeus and Atriis send data for the same trip, TravelMind may generate duplicate records.
Currently, there is no automatic matching on ticket number.
→ Escalate such cases to the support team for manual cleanup.
💰 Totals not updating after Atriis sync
In some cases, Atriis syncing does not refresh the totals in TravelMind.
This occurs for certain modified elements where the sync has no effect.
→ Mark as unknown / escalate if detected.
✅ Tip: Always verify the import source (Atriis vs Amadeus) and check if the booking exists under another TM number before escalating.