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Understanding service notes & supplier references

Learn how to use the Notes and Reference fields in each service for clarity and compliance.

Updated over a week ago

Each service line includes a Notes field and a Reference field. Filling these correctly is essential for smooth invoicing and supplier matching.

📌 Screenshot: [Service details window placeholder]

Supplier reference

  • Always enter the real booking number, PNR, or policy number.

  • Avoid placeholders like “1234” or “test.”

  • This reference appears on purchase reports and helps Admin verify supplier bills.

Examples:

  • Flight – PNR AB12CD

  • Hotel – Expedia #E54321

  • Insurance – Allianz Policy #IT0012345


Notes

The Notes field is visible on the client’s documents, so it should be clear and customer-friendly.

Examples of good notes:

  • “Return flights Brussels–Rome incl. 20 kg baggage per person.”

  • “7 nights at Hotel Hilton Rome – Deluxe room with breakfast.”

  • “Car rental – Compact SUV with full insurance and GPS.”

💡 Tip: Keep internal comments (like refund info) in the Notes section of the dossier, not in service notes.


Why this matters

  • Ensures invoices and order forms show professional, accurate details

  • Helps Admin match services to supplier invoices quickly

  • Reduces client questions and disputes

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