Sometimes, after creating a file in Travelmind and adding passengers, a passenger may appear twice after the flights have been issued.
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To merge passengers
In your file, click Merge passenger.
You will see both passenger records.
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The passenger record showing a date of birth and Contact ID is the one linked to your customer database. This is the record you want to keep.
Copy the information from the incorrect passenger record to the correct passenger record.
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⚠️ Important: You can only merge the passengers if the incorrect passenger record is still set to TOI.