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Who to contact for support or access problems

Find out who to contact when you can’t log in, have errors, or need technical assistance.

Updated over a week ago

If you experience access problems, system errors, or technical issues, support is available. Contact the correct team based on your situation.

Who to contact

  • Login, SSO, MFA issues or bugs – Contact IT Support

  • Invoice, payment, or voucher issues – Contact Administration

  • Functional TravelMind questions (how-to) – Contact Support

When to include screenshots

To resolve issues faster, always include:

  • A brief explanation of the problem

  • The file number (if relevant)

  • A screenshot of the error message

  • The steps you took before the issue occurred

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