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Who to contact for support or access problems

Find out who to contact when you can’t log in, have errors, or need technical assistance.

If you experience access problems, system errors, or technical issues, support is available. Contact the correct team based on your situation.

Who to contact

  • Login, SSO, MFA issues or bugs – Contact IT Support

  • Invoice, payment, or voucher issues – Contact Administration

  • Functional TravelMind questions (how-to) – Contact Support

When to include screenshots

To resolve issues faster, always include:

  • A brief explanation of the problem

  • The file number (if relevant)

  • A screenshot of the error message

  • The steps you took before the issue occurred

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